All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Deliveries are made from 8am to 8pm every Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at any of our partner coffee shops (we can arrange pickup depending on your location). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours depends on our partner coffee shops’ availability from Monday to Sunday. Please have your order confirmation email with you when you come.
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Metro Manila Standard Shipping | Delivery in 3 – 7 working days | ₱180.00 |
| Provincial Standard Shipping | Delivery in 5 – 14 working days | ₱250.00 |
| Pick up via Courier / In-store pick | Notify us before booking a courier so we can ready your order. | – |
Returns & Exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
For coffee bean orders, we carefully check before packing — stones, defects, and quaker. These are manually sorted and there may be some instances that you see them inside your bag, please bear with us, as they may got skipped with our human eyes.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@cappo.coffee with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at hello@cappo.coffee.